Refund policy

Returns and Refund Policy

Overview

At Rob Late Audio, we strive to provide high-quality digital music production tools and educational content. This policy outlines our approach to refunds and returns for our digital products, including sample packs, preset packs, and online courses.

 

Digital Products & Online Course

Standard Policy

Due to the irrevocable nature of digital products and online content, all sales are final. Once a digital product has been purchased, we cannot accept returns or issue refunds. This applies to:

  • Sample packs

  • Preset packs

  • Online music production course

  • Any other digital content

 

Technical Download Issues

While we maintain a strict no-refund policy, we are committed to ensuring you receive your purchased products. If you experience technical issues preventing successful download or access, we will:

  • Provide technical support to resolve download issues

  • Ensure you can access your purchased content

 

How to Get Help

All downloads are sent automatically via email.

If you need technical assistance:

  1. Email our support team at team@roblate.com with the subject line "Technical Support"

  2. Include in your email:

    • Your order number

    • Date of purchase

    • Product name

    • Description of the technical issue

    • Any relevant screenshots

    • Your system specifications

 

Fraud Prevention

We reserve the right to take action if we detect:

  • Unauthorized distribution of our products

  • Attempts to circumvent download protection

  • Any other fraudulent activity

  • Multiple download attempts from unauthorized sources

 

Changes to This Policy

Rob Late Audio reserves the right to modify this policy at any time. Changes will not apply retroactively to purchases made before the modification date.

 

Contact Us

If you have any questions about our policy or need technical assistance, please contact us at: